These Terms of Use (“Terms”) govern your access to and use of the Athar AI website and services. By accessing our website, subscribing to a plan, or using our services, you agree to be bound by these Terms.
These Terms apply together with our Privacy Policy, which explains how we handle personal data.
1. Introduction and Acceptance of Terms
By using the Athar AI website or services, you confirm that you have read, understood and accepted these Terms. If you do not agree with them, you should not use the services.
Where you accept these Terms on behalf of a business, you confirm that you are authorised to bind that business.
2. Definitions
In these Terms: “Athar AI”, “we”, “us” or “our” means the Athar AI service. “Client”, “you” or “your” means the business or person subscribing to or using the services. “Services” means the AI-powered automation services we provide, including automated replies, lead capture, configuration and support. “Subscription” means the recurring plan you purchase. “Content” means text, data, files and other materials provided by you or generated through the services.
3. Description of Services
Athar AI provides AI-powered automation that helps businesses reply to customer enquiries, capture and qualify leads, follow up, and automate repetitive communication across channels such as WhatsApp, Instagram, Facebook, Telegram and websites.
The scope, channels and features included in your plan are those set out in your subscription or confirmed in writing during onboarding. We may add, change or remove features as the service develops.
4. Eligibility
You must be at least 18 years old and able to enter into a binding contract to use the services. If you use the services on behalf of a business, you confirm that you are authorised to act for that business.
5. Account and Onboarding
To use the services you must provide accurate and complete information about your business, including your services, prices, policies and FAQs, and keep that information up to date.
You are responsible for maintaining the confidentiality of any account credentials and for all activity that occurs under your account. Notify us immediately if you believe your account has been accessed without authorisation.
6. Subscription and Fees
The standard subscription fee is 90 Jordanian Dinars (JD) per month, unless a different price has been agreed with you in writing.
Fees cover the automation service, configuration, hosting of the automation, and the support described in your plan. Fees do not include the cost of third-party services, messaging fees or advertising spend, which are your responsibility.
We may change the subscription fee by giving you at least 30 days' notice. The new fee applies from your next billing period. If you do not accept the change, you may cancel before it takes effect.
7. Billing and Payment Terms
Subscriptions are billed monthly in advance. Payment is due on the billing date shown in your subscription or invoice.
Where payment is made by a recurring method you authorise, you authorise us to charge the agreed amount each period until you cancel.
If payment fails or is late, we may suspend the services after giving you notice. Suspension does not remove your obligation to pay amounts already due.
8. Setup and Activation
Setup work begins once we have received the information needed from you. Timescales for activation are estimates and depend on how quickly you provide that information and on the availability of third-party platforms.
Some features depend on third-party platforms such as WhatsApp or Instagram approving access. We are not responsible for delays or refusals caused by those platforms.
9. Cancellation and Termination
You may cancel your subscription at any time by notifying us at AtharAi.jo@gmail.com. Cancellation takes effect at the end of the current billing period, and the services continue until then unless you ask us to stop earlier.
We may suspend or terminate your access if you breach these Terms, fail to pay, use the services unlawfully, or if continuing would put us or a third party at risk.
On termination, your right to use the services ends. Sections that by their nature should survive termination, including payment obligations, intellectual property, confidentiality and limitation of liability, continue to apply.
10. Refund Policy
Fees are charged for the service period and are non-refundable once that period has begun, except where the law requires otherwise or where we agree a refund in writing.
If we terminate your subscription for our own convenience before the end of a paid period, we will refund the unused portion of the fee for that period.
11. Customer Responsibilities
You agree to:
- provide accurate and up-to-date information about your business, services and prices;
- have a lawful basis to share with us any customer data you provide or connect to the services, and to use the channels you connect;
- respond to your own customers where a conversation is escalated to a person;
- review automated replies and configure the service so that its output reflects your actual business;
- comply with the terms of the third-party platforms you connect, including WhatsApp, Instagram, Facebook and Telegram;
- keep your account credentials secure.
You are responsible for the content you provide and for the way the automation is configured for your business.
12. Acceptable Use
You must not use the services to:
- send unlawful, misleading, harassing, discriminatory or obscene content;
- send unsolicited bulk messages or spam;
- impersonate another person or business;
- infringe intellectual property or privacy rights;
- distribute malware or attempt to gain unauthorised access to systems;
- break the rules of any messaging platform you connect to the services.
We may suspend the services immediately if we reasonably believe they are being used in breach of this section.
13. Data Protection and Privacy
Our handling of personal data is described in our Privacy Policy, which forms part of these Terms.
Where you provide customer data to us, you remain responsible for that data as the owner of the business relationship, and you instruct us to process it only to provide the services. We implement reasonable technical and organisational measures to protect it.
14. Intellectual Property
The services, including the platform, software, design, documentation and any materials we provide, remain our property or that of our licensors. Nothing in these Terms transfers ownership of them to you.
You retain ownership of the content, data and brand materials you provide. You grant us permission to use them only as needed to provide the services. You are responsible for ensuring you have the right to use anything you provide.
Content generated through the automation is made available to you for use in your business, but we do not warrant that it is unique or free of third-party rights.
15. AI-Generated Content
The services use artificial intelligence to generate replies and other content. Output is generated automatically, may be inaccurate or incomplete, and may not suit every situation.
You are responsible for reviewing and configuring the service, and for what your business communicates to its customers. The services are not a substitute for professional advice, and you should not rely on generated output for legal, medical, financial or other regulated guidance.
16. Service Availability and Modifications
We aim to keep the services available, but we do not guarantee uninterrupted or error-free operation. Access may be limited by maintenance, updates, or failures in third-party platforms and networks.
We may modify, suspend or discontinue parts of the services. Where a change materially reduces what your subscription provides, we will give you reasonable notice and you may cancel.
17. Third-Party Services
The services rely on third-party platforms and providers, including messaging platforms, hosting and payment providers. Your use of those platforms is governed by their own terms. We are not responsible for their acts, omissions, availability or policies.
18. Limitation of Liability
To the maximum extent permitted by law, we are not liable for indirect, incidental, special or consequential loss, or for loss of profit, revenue, business, opportunity, goodwill or data, arising from your use of the services.
Our total liability arising from or relating to the services is limited to the total subscription fees you paid to us in the three months preceding the event giving rise to the claim.
Nothing in these Terms limits liability that cannot be limited under applicable law.
19. Indemnification
You agree to indemnify and hold us harmless against claims, losses, liabilities and reasonable costs arising from your content, your use of the services, your breach of these Terms, or your failure to have the necessary rights and consents for the data you provide.
20. Confidentiality
Each party may receive information that is confidential to the other. Each party agrees to use it only for the purpose of these Terms and not to disclose it, except where required by law or with the other party's consent.
This does not apply to information that is public, already known to the receiving party, or independently developed.
21. Force Majeure
We are not liable for failure or delay in performance caused by events beyond our reasonable control, including outages of third-party services, network failures, cyber-attacks, natural events or government action.
22. Governing Law and Jurisdiction
These Terms are governed by the laws of the Hashemite Kingdom of Jordan. The parties submit to the exclusive jurisdiction of the competent courts of Jordan.
23. Dispute Resolution
If a dispute arises, we ask that you first contact us at AtharAi.jo@gmail.com so that we can try to resolve it directly. If the dispute is not resolved within 30 days, either party may refer it to the competent courts of Jordan.
24. Changes to These Terms
We may update these Terms from time to time. We will revise the “Last Updated” date at the top of this page, and where a change is material we will give reasonable notice. Continued use of the services after a change means you accept the revised Terms.
25. Contact Information
Questions about these Terms should be sent to AtharAi.jo@gmail.com. Last updated: 27 September 2026.